For several reasons, you may not receive an email or mobile text message sent by YumiSign. Keep in mind that both emails and SMS are travelling through multiple third party services (for instance, your mobile service provider or your company email server). For this reason, notifications can be delayed or even blocked. We recommend you wait one or two hours before taking action. After this period, here are a few options to explore, depending on the type of notification and your role.
As a sender
- First and foremost, please verify that you entered the correct email address or mobile number.
- Check that the recipient’s step has started: in the case of an ordered project, notifications will be sent only when the step has been started.
- Contact your recipient and give them the “As a recipient” advice.
- After having been through all these steps, please resend another notification.
As a recipient
- Check your junk/spam folder. If you find a YumiSign email in it, mark it as “Not spam” in order to prevent future reception problems.
- If using a company-owned email (in opposition of a third party service like Gmail), contact your IT department which will be able to analyze the causes, possibly adapt the filtering mechanisms or contact YumiSign support.